Refund Policy

Thank you for shopping with Shaver Master. We want you to feel confident when purchasing electric shavers, shaving foam, manual razors, and other grooming products from our Canadian online store.

This Refund Policy explains the conditions under which we accept returns, exchanges, refunds, and related requests. By placing an order with Shaver Master, you acknowledge and agree to the terms described below.

1. Our Return Commitment

At Shaver Master, customer satisfaction is important to us. If you receive a product that is defective, damaged, incorrect, or otherwise does not meet the applicable requirements of your order, please contact us as soon as possible so that we can review the situation and determine an appropriate resolution.

Depending on the circumstances, an approved claim may result in a replacement, exchange, store credit, or refund.

2. Return Period

Unless otherwise stated for a particular product, eligible items may be requested for return within 30 days of the date of delivery.

To be eligible for a return:

The return request must be submitted within the applicable return period.
The product must be unused and in its original condition, where applicable.
The product should include its original packaging, accessories, manuals, and other included components.
The item must be reasonably protected during return shipping.
Proof of purchase or sufficient order information may be required.
Certain products may be subject to additional hygiene, safety, or return restrictions.

Items returned after the applicable return period may not be eligible for a refund or exchange.

3. Personal-Care and Hygiene Products

Because Shaver Master sells products that may come into direct contact with the face or skin, certain personal-care products may not be returnable after they have been opened or used.

For health, hygiene, and safety reasons, used or opened manual razors, shaving foam, and similar personal-care products may be non-returnable unless the item is defective, damaged, or was incorrectly supplied.

Electric shavers that have been used may also be subject to additional return requirements. If you believe an electric shaver is defective, please contact us before sending it back so we can provide appropriate instructions.

4. Damaged Products

Please inspect your order when it arrives.

If your package or product appears damaged, contact Shaver Master as soon as reasonably possible. We may request photographs or other information showing the condition of the package and product.

If the damage occurred during shipping or the product arrived in an unusable condition, we will review the claim and, where appropriate, provide a replacement or refund.

Keeping the original packaging may be helpful when submitting a shipping-damage claim.

5. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your shipment, please contact us promptly.

Please provide:

Your order number
The name of the product you expected
A description of the issue
Photographs of the product and packaging when requested

After reviewing the information, we may arrange for the incorrect item to be returned and provide the correct item, a replacement, or an appropriate refund.

6. Defective Products

If you believe your product has a manufacturing defect or does not function as reasonably expected, please contact us before attempting to repair, modify, or disassemble it.

For electric shavers, troubleshooting information may be requested before a return is authorized. In some circumstances, we may determine that a product can be resolved through troubleshooting rather than requiring a return.

If a product is confirmed to be defective and qualifies under our return policy, we may provide a replacement, repair solution where applicable, store credit, or refund.

Damage caused by misuse, accidents, improper cleaning, unauthorized modification, normal wear and tear, or failure to follow the manufacturer's instructions may not qualify as a defect.

7. Change-of-Mind Returns

Where permitted and where the product remains eligible for return, we may accept returns for customers who have simply changed their mind.

However, personal-care and hygiene products that have been opened or used may not qualify for change-of-mind returns.

Any approved change-of-mind return must meet our applicable return conditions, including the requirement that the product is unused and in suitable original condition.

Unless otherwise required by applicable law or expressly agreed by Shaver Master, return shipping costs for change-of-mind returns are the customer's responsibility.

8. Non-Returnable Items

Certain items may not be eligible for return, including but not necessarily limited to:

Opened or used shaving foam
Used manual razors
Personal-care products that cannot reasonably be resold for hygiene reasons
Products damaged through misuse or improper handling
Items that have been altered, modified, or repaired without authorization
Products returned without required components or accessories
Items returned outside the applicable return period
Gift cards or other items identified as non-returnable at the time of purchase

This list may vary depending on the specific product and applicable Canadian consumer protection requirements.

9. How to Request a Return

To request a return, please contact Shaver Master through the customer-service contact method provided on our website.

Include the following information:

Your full name
Order number
Product name
Date of purchase
Reason for the return
Photographs or other supporting information when relevant

Please do not send products back without receiving return instructions when such instructions are required. Unauthorized returns may experience delays in processing.

10. Return Shipping

For approved returns caused by a defective, damaged, incorrect, or otherwise qualifying product issue, Shaver Master may provide appropriate return-shipping instructions or assistance, depending on the circumstances.

For eligible returns resulting from a customer's change of mind or personal preference, the customer may generally be responsible for return shipping costs.

Original shipping charges may not be refundable unless the return is due to an error on our part, a qualifying product issue, or applicable law requires otherwise.

11. Refund Processing

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your payment provider, financial institution, or card issuer. Shaver Master cannot control the processing time imposed by third-party financial institutions.

We will not intentionally delay an approved refund beyond the period reasonably necessary to process the return and issue the refund.

12. Partial Refunds

In certain circumstances, a partial refund may be appropriate rather than a full refund.

Examples may include an eligible product that has been returned with missing components, packaging, accessories, or other items originally included with the order, provided that applicable law permits such an adjustment.

Any deduction will be assessed based on the circumstances of the return and applicable legal requirements.

13. Exchanges

If an eligible product needs to be exchanged because it arrived damaged, defective, or incorrect, we may offer a replacement subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund or store credit.

For change-of-mind exchanges, eligibility depends on the condition and type of product.

14. Sale and Promotional Items

Products purchased during sales, promotions, clearance events, or with promotional discounts may be subject to specific return conditions disclosed at the time of purchase.

Unless otherwise stated, sale products remain subject to applicable consumer protection laws and the terms of this Refund Policy.

15. Gift Purchases

If an item was purchased as a gift, the refund may generally be issued to the original purchaser or original payment method.

Where appropriate, Shaver Master may offer an exchange or store credit instead, subject to the applicable return conditions.

16. Products Damaged After Delivery

Shaver Master is not generally responsible for damage that occurs after delivery as a result of improper use, accidental damage, neglect, misuse, unauthorized modifications, or failure to follow product instructions.

This includes damage caused by improper cleaning, exposure to unsuitable conditions, or attempts to repair or modify an electric shaver without authorization.

This section does not limit any rights you may have under applicable consumer protection legislation.

17. Order Cancellation

If you need to cancel an order, please contact us as quickly as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may request a return after delivery if the product qualifies under this Refund Policy.

18. Refunds for Undelivered Orders

If an order does not arrive within the expected delivery period, please contact us so that we can investigate the shipment.

Depending on the circumstances, we may work with the shipping carrier to locate the package or determine an appropriate resolution.

A refund or replacement for an order reported as missing may be subject to verification of shipment and delivery information.

19. Fraudulent or Abusive Return Activity

Shaver Master reserves the right, to the extent permitted by law, to refuse or limit returns or refunds where there is reasonable evidence of fraudulent, abusive, or dishonest activity.

Examples may include repeated returns involving materially used products, false damage claims, unauthorized payment activity, or attempts to obtain refunds while retaining products.

Nothing in this section is intended to restrict rights provided by applicable consumer protection legislation.

20. Consumer Rights

This Refund Policy is intended to operate consistently with applicable Canadian federal, provincial, and territorial laws.

Nothing in this policy is intended to remove, restrict, or waive any consumer rights that cannot legally be excluded or limited.

Where applicable law provides you with rights or remedies that are more favorable than those described in this policy, those legal rights will continue to apply.

21. Policy Changes

Shaver Master may update this Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.

When changes are made, the updated version will be posted on our website with a revised "Last Updated" date.

22. Contact Us

If you have questions about a return, exchange, defective product, damaged shipment, or refund, please contact Shaver Master through the customer-service contact information available on our website.

We encourage customers to contact us before returning an item so that we can provide the appropriate instructions and help resolve the issue as efficiently as possible.

Shaver Master
Canadian Online Store
Specializing in Electric Shavers, Shaving Foam, and Manual Razors

Thank you for choosing Shaver Master. We appreciate your business and are committed to providing a straightforward and customer-focused shopping experience.

Refund Policy

Refund Policy

Thank you for shopping with Shaver Master. We want you to feel confident when purchasing electric shavers, shaving foam, manual razors, and other grooming products from our Canadian online store.

This Refund Policy explains the conditions under which we accept returns, exchanges, refunds, and related requests. By placing an order with Shaver Master, you acknowledge and agree to the terms described below.

1. Our Return Commitment

Depending on the circumstances, an approved claim may result in a replacement, exchange, store credit, or refund.

2. Return Period

Unless otherwise stated for a particular product, eligible items may be requested for return within 30 days of the date of delivery.

To be eligible for a return:

The return request must be submitted within the applicable return period.

The product must be unused and in its original condition, where applicable.

The product should include its original packaging, accessories, manuals, and other included components.

The item must be reasonably protected during return shipping.

Proof of purchase or sufficient order information may be required.

Certain products may be subject to additional hygiene, safety, or return restrictions.

Items returned after the applicable return period may not be eligible for a refund or exchange.

3. Personal-Care and Hygiene Products

Because Shaver Master sells products that may come into direct contact with the face or skin, certain personal-care products may not be returnable after they have been opened or used.

For health, hygiene, and safety reasons, used or opened manual razors, shaving foam, and similar personal-care products may be non-returnable unless the item is defective, damaged, or was incorrectly supplied.

Electric shavers that have been used may also be subject to additional return requirements. If you believe an electric shaver is defective, please contact us before sending it back so we can provide appropriate instructions.

4. Damaged Products

Please inspect your order when it arrives.

If your package or product appears damaged, contact Shaver Master as soon as reasonably possible. We may request photographs or other information showing the condition of the package and product.

If the damage occurred during shipping or the product arrived in an unusable condition, we will review the claim and, where appropriate, provide a replacement or refund.

Keeping the original packaging may be helpful when submitting a shipping-damage claim.

5. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your shipment, please contact us promptly.

Please provide:

Your order number

The name of the product you expected

A description of the issue

Photographs of the product and packaging when requested

After reviewing the information, we may arrange for the incorrect item to be returned and provide the correct item, a replacement, or an appropriate refund.

6. Defective Products

If you believe your product has a manufacturing defect or does not function as reasonably expected, please contact us before attempting to repair, modify, or disassemble it.

For electric shavers, troubleshooting information may be requested before a return is authorized. In some circumstances, we may determine that a product can be resolved through troubleshooting rather than requiring a return.

If a product is confirmed to be defective and qualifies under our return policy, we may provide a replacement, repair solution where applicable, store credit, or refund.

Damage caused by misuse, accidents, improper cleaning, unauthorized modification, normal wear and tear, or failure to follow the manufacturer's instructions may not qualify as a defect.

7. Change-of-Mind Returns

Where permitted and where the product remains eligible for return, we may accept returns for customers who have simply changed their mind.

However, personal-care and hygiene products that have been opened or used may not qualify for change-of-mind returns.

Any approved change-of-mind return must meet our applicable return conditions, including the requirement that the product is unused and in suitable original condition.

Unless otherwise required by applicable law or expressly agreed by Shaver Master, return shipping costs for change-of-mind returns are the customer's responsibility.

8. Non-Returnable Items

Certain items may not be eligible for return, including but not necessarily limited to:

Opened or used shaving foam

Used manual razors

Personal-care products that cannot reasonably be resold for hygiene reasons

Products damaged through misuse or improper handling

Items that have been altered, modified, or repaired without authorization

Products returned without required components or accessories

Items returned outside the applicable return period

Gift cards or other items identified as non-returnable at the time of purchase

This list may vary depending on the specific product and applicable Canadian consumer protection requirements.

9. How to Request a Return

To request a return, please contact Shaver Master through the customer-service contact method provided on our website.

Include the following information:

Your full name

Order number

Product name

Date of purchase

Reason for the return

Photographs or other supporting information when relevant

Please do not send products back without receiving return instructions when such instructions are required. Unauthorized returns may experience delays in processing.

10. Return Shipping

For approved returns caused by a defective, damaged, incorrect, or otherwise qualifying product issue, Shaver Master may provide appropriate return-shipping instructions or assistance, depending on the circumstances.

For eligible returns resulting from a customer's change of mind or personal preference, the customer may generally be responsible for return shipping costs.

Original shipping charges may not be refundable unless the return is due to an error on our part, a qualifying product issue, or applicable law requires otherwise.

11. Refund Processing

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your payment provider, financial institution, or card issuer. Shaver Master cannot control the processing time imposed by third-party financial institutions.

We will not intentionally delay an approved refund beyond the period reasonably necessary to process the return and issue the refund.

12. Partial Refunds

In certain circumstances, a partial refund may be appropriate rather than a full refund.

Examples may include an eligible product that has been returned with missing components, packaging, accessories, or other items originally included with the order, provided that applicable law permits such an adjustment.

Any deduction will be assessed based on the circumstances of the return and applicable legal requirements.

13. Exchanges

If an eligible product needs to be exchanged because it arrived damaged, defective, or incorrect, we may offer a replacement subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund or store credit.

Shaver Master
Canadian Online Store
Specializing in Electric Shavers, Shaving Foam, and Manual Razors